Choosing a home health agency is a big decision — one that directly affects the health, safety, and peace of mind of your loved one.
Here’s a simple, step-by-step checklist to help you make the best choice with confidence.
Step 1: Get a Doctor’s Recommendation (If Needed)
If your loved one requires skilled medical care at home, talk to their doctor first. They can confirm eligibility and refer you to Medicare-certified agencies.
Step 2: Understand What Type of Care Is Needed
- Medical home health care? (nurses, therapy, wound care)
- Personal care? (bathing, dressing, housekeeping)
- Companionship or respite care?
Clarify these needs before you contact agencies.
Step 3: Make a Shortlist of Agencies
Ask for referrals from:
- Your loved one’s physician or hospital discharge planner
- Friends or neighbors with similar experiences
- Online directories like Medicare.gov’s Home Health Compare
Step 4: Check Credentials
- Is the agency licensed in your state?
- Is it Medicare- or Medicaid-certified?
- Does it carry liability insurance and perform background checks on staff?
A reputable agency will be transparent about all of this.
Step 5: Ask These Key Questions
When calling or visiting agencies, ask:
- What specific services do you provide?
- Are your caregivers trained in dementia or chronic illness care?
- How do you match caregivers to patients?
- Do you create customized care plans?
- Is a nurse or supervisor available 24/7 for emergencies?
Take notes and compare answers.
Step 6: Review the Contract Carefully
Before signing anything:
- Read the care plan and pricing details thoroughly
- Clarify what is included and what is extra
- Make sure you know how to cancel or change services
Don’t be afraid to ask for a copy to review with family.
Step 7: Start Small if Needed
You can begin with a few hours a week to see how it goes. Observe how your loved one interacts with the caregiver and how responsive the agency is to feedback.
Bonus Tip: Trust Your Gut
Does the agency treat you like a partner in care — or like a number? Do they take time to answer your questions? You should feel heard and respected.
Final Thoughts
The right home health agency will feel like an extension of your family — compassionate, professional, and reliable.
Still have questions? Contact us for a no-obligation consultation and we’ll walk you through the process.